Tuesday, October 8, 2019 – 8:30 am


Stephen Murgatroyd, PhD, Chief Innovation Officer
Contact North | Contact Nord

Making learning real, challenging and engaging – that is what we all aspire to do.

Technology can help us do that. From his experience of supporting learning – corporate, academic and skills-based – around the world, Dr. Stephen Murgatroyd outlines a series of developments transforming the learning and training landscape.

In his keynote address, Dr. Murgatroyd debunks the myths and unmasks the fads as he describes the far-reaching impact of:

  • Serious games
  • Simulation
  • Artificial Intelligence
  • Immersive Learning
  • Challenge-based Learning
  • Adaptive Learning
  • Peer to Peer Learning
  • Mentoring and Coaching
  • Collaborative Learning networks
  • Design-based Learning

Dr. Murgatroyd challenges us all to design better, more meaningful and challenging learning and training to make a difference.

“Learning is the urgent agenda for every organization – it is not an expense; it is the key investment in your organization’s future. Your survival and growth depend on learning. In fact, competitive advantage is determined by the speed at which your colleagues can learn.”

                                          — Dr. Stephen Murgatroyd


Dr. Stephen Murgatroyd serves as Contact North | Contact Nord’s Chief Innovation Officer.

Dr. Murgatroyd advises public and private educational institutions in Canada, United States, United Kingdom including The Open Polytechnic of New Zealand, Commonwealth of Learning, Hamdan Bin Mohammed Smart University of Dubai, Middlesex University (UK) and many others. He also works extensively with Fortune 500 companies as well as large and small companies across Canada.

He recently delivered keynote addresses at the World Conference of Colleges and Polytechnics (Melbourne, Australia, 2018), Rethinking Skills (Wellington, New Zealand, 2018), TVET in Times of Disruption – The Future of Skills (Santiago, Chile, 2019), Innovation Arabia (Dubai, 2019) and Distance Education Summit (Paraguay, 2019).

He recently completed an assessment of the impact of the Commonwealth of Learning in the developing nations of the Commonwealth.

He is vice president of a technology company and undertakes quality reviews and assessments of online and educational organizations around the world. His expertise is in organizational change and transformation.

He is the author of over 45 books, over 150 academic papers and book chapters. He is part of the content development team for Contact North | Contact Nord’s teachonline.ca portal for faculty and instructors which has over 250,000 visitors annually from around the world.



Wednesday, October 9, 2019 – 8:30 am

The Gen Z Learning Journey From Higher Education To The Workplace

Giselle Kovary, M.A., President
n-gen People Performance Inc.

As technology is redefining the learning experience, as classrooms evolve into learning labs and as corporate training shifts to talent development, we must be ready to engage our future learners, employees and leaders. This keynote presentation will explore the Generation Z’s learning journey from higher education to the workplace. Giselle will share national research on Gen Z’s expectations around learning, education and career. We will hear in their own voices how Gen Z students and employees want to learn, what motivates and engages them, and how our profession can adapt to a new future of learning experiences. Challenges and opportunities for education and workplace learning will be discussed. We will explore how Gen Zs differ from Millennials, their learning preferences and instructional design techniques that can be applied to co-create, collaborate and connect with the next generation of learners.


As president and co-founder of n-gen People Performance Inc., Giselle is dedicated to building strategies and programs that help clients target, motivate and engage employees in order to increase performance and productivity. She is a sought after resource to industry leaders, having worked with 18 of the top Fortune 500 companies across North America. Over 60,000 people globally have experienced an n-gen workshop or presentation. With over 20 years of experience in learning and development, she has devoted more than sixteen years to researching the impact that generational differences have on organizational performance.

Giselle has created solutions and programs in five practice areas – sales & customer service, leadership, team building, Millennials & Gen Zs, and HR.  She has co-authored two books: Loyalty Unplugged: How to Get, Keep & Grow All Four Generations and Upgrade Now: 9 Advanced Leadership Skills and completed Canada’s first national survey on Gen Zs.

As a human resources expert, Giselle is regularly quoted in national publications and appears on television and radio, including CBC, CTV News Channel “Mind the Gap” and News Talk radio.

Giselle has a Master’s degree in communication studies from the University of Windsor. She is a board member of the Institute for Performance & Learning and raises money for breast cancer research in her free time.